Shipping policy

Mobility & Beyond partners with trusted suppliers across Australia to deliver your products directly to you. Shipping times, fees, and processes vary depending on the supplier, product type, and delivery location.

Processing Times

Orders are processed within 1–3 business days. Some specialised or made‑to‑order items may require additional processing time.

Shipping Times

Typical delivery timeframes:

Metro areas: 3–10 business days
Regional areas: 5–14 business days
Remote areas: 7–21 business days

Large, heavy, or specialised equipment may take longer depending on courier capability and supplier location.

Free Metro Shipping

Mobility & Beyond offers free shipping to Australian metro areas on most products, depending on supplier policy.

Metro classification is determined by the supplier or courier and may vary by product.

Regional & Remote Freight Surcharges

Deliveries to regional, rural, or remote areas may attract additional freight charges, including but not limited to:

Northern Territory (outside major centres)
Remote Western Australia
Regional/outback Queensland
Regional South Australia
Tasmania
Any location classified by couriers as “remote” or “outside standard delivery zones”

If additional freight applies:

You will be notified before your order is processed
Your order will not proceed until you approve the revised freight cost
You may choose to continue, cancel, or provide an alternative delivery address

Large or heavy items may also incur:

Tail‑lift fees
Two‑person delivery fees
Special handling surcharges

These fees are set by the supplier or courier.

Large & Heavy Items

Some mobility products (e.g., scooters, beds, hoists, lift chairs) may require:

Pallet delivery
Tail‑lift trucks
Two‑person delivery
Scheduled delivery windows

Couriers may not bring items inside the home unless the supplier offers a white‑glove service.

Assembly Requirements

Some products require professional assembly.

For Top Gun Mobility products:

Customers must arrange a qualified mobility technician
The technician must liaise directly with Top Gun Mobility
Top Gun will not dispatch the product until they are satisfied the technician is capable of assembling the product according to specifications and safety procedures
Incorrect or unauthorised assembly may void warranty

Shipping Fees

Shipping fees are:

Calculated at checkout, or
Included in the product price (depending on supplier), or
Quoted manually for oversized or remote‑area deliveries

If fees change due to courier adjustments, you will be notified before dispatch.

Order Tracking

Where available, tracking information will be emailed once your order is dispatched. Some suppliers use couriers that do not provide real‑time tracking.