Privacy policy

Compliant with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

Mobility & Beyond (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, store, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Personal Information

• Name
• Email address
• Phone number
• Delivery and billing address
• NDIS-related information you choose to provide
• Order details and payment information

Website & Technical Data

• IP address
• Browser type
• Device information
• Cookies and analytics data
• Behavioural data (pages viewed, time on site)

How We Collect Information

We collect information through:

• Website forms
• Checkout and order processes
• Email or phone communication
• Cookies and tracking technologies
• Third-party platforms (Shopify, Google Analytics, email marketing tools)

How We Use Your Information

We use your information to:

• Process and deliver orders
• Provide customer support
• Assist with NDIS quotes and documentation
• Improve our website and services
• Communicate updates, offers, or important notices
• Prevent fraud and maintain security

Sharing Your Information

We may share your information with:

• Dropshipping suppliers and logistics partners
• Payment processors
• NDIS-related service providers (with consent)
• IT, hosting, and website service providers
• Shopify and third-party apps

We do not sell personal information.

Some information may be stored on servers located outside Australia, including in regions where Shopify or our service providers operate.

Cookies & Tracking

We use cookies and similar technologies to:

• Improve website performance
• Analyse traffic
• Personalise your experience

You may disable cookies in your browser settings.

Marketing Communications

You may receive marketing emails if you opt in.
You can unsubscribe at any time.

Data Storage & Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

Your Rights

You may request:

• Access to your personal information
• Corrections to inaccurate information
• Deletion of your data (where legally permitted)

Contact

If you believe your privacy has been breached, contact us at:

info@mobilityandbeyond.com.au